SHIPPING & RETURNS

Shipping Information
I'm ready to celebrate! When will my order ship out?

Elements for your best party yet ship in 2-3 business days.

Shipping Times

Regular/Economy delivery: 5-8 business days
Standard delivery: 2-3 business
Express delivery: 1-2 business days

We pride ourselves in handling your orders quickly, with most in-stock items shipping within 24-48 hours from our warehouse or directly from our store. Should your order include multiple items, they may arrive in separate packages and at variable times based on availability. We do not currently accept international orders.

*Express or overnight orders placed after 10 am EST will ship on the next business day.

Due to COVID-19 and delays in the global supply chain, we ask for your patience. You will receive a tracking link via email as soon as your order ships.  During promotional or holiday weeks, your order may ship within 5 business days.

If you want to double-check on your order status, send us a note at concierge@lovefeste.com

Where does your product ship from?

Most of our orders will ship from our warehouse in Brooklyn, New York.  We will send you tracking information as soon as your order ships.

Some orders, including all Vintage orders, will ship directly from our store location in Manhattan. Due to availability, orders may be partially fulfilled at both locations.

How much does shipping cost?

Sending disco balls, barware, and Vintage busts requires a shipping partner who knows that delight is in the details, which is why we’re proud to work with the experts at UPS and USPS. Our shipping costs are based on multiple factors including weight, dimensions of the product, and any extra care needed to ensure it arrives safely to you.

Shipping for Scenes is free.

GROUND STANDARD EXPRESS
$0 TO $49.99 $7.95 $15.00 $25.00
$50 - $199.99 $15.00 $30.00 $45.00
$200+ $25.00 $45.00 $55.00

 

Additional Charges

The additional fee listed under an item description is a special handling charge assigned to that particular item due to size or other qualities that require extra care during shipping. This fee is added to the regular shipping charges detailed in the chart above.

Does Feste ship internationally?

At the moment, no. Stay tuned!

Feste’s Return Policy

Feste will accept returns 15 days after the receipt of your purchase for a full refund, minus the price of return shipping if you purchased online. If 15 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. Items purchased online can be returned in store or vice versa if you're within the 15 day period from purchase. Mailing instructions for returning items directly to our warehouse are below.

To be eligible for a return, your item must be unused and in the same condition that you received it. À la carte items must be returned in the original packaging. Scenes can be returned opened, though the condition of the products must be in the same condition as you received it. Products cannot be used, removed from its vendor packaging or damaged in any way. Scenes must be returned in their entirety and must have all items included to be eligible for refund. If you have any questions, please let us know at concierge@lovefeste.com.

Our Vintage items are not eligible for refund, return, or exchange. If you’d like to know more about the condition of an item in advance of purchasing, please email concierge@lovefeste.com, and we’ll make sure you have the information you need.

Additional non-returnable items:

* Gift Cards
* Florals
* Sale items

We are only able to accept returns from order placed directly online at www.lovefeste.com or purchased in our shop.

If an item is marked Final Sale, prices are as marked, and all sales are final. For any questions, please reach out to concierge@lovefeste.com!